Refunds & returns

If something's wrong with your order

Tell us within 14 days of delivery, with a photo, and we'll reprint or refund it, your choice, if:

• the part doesn't match your file or the options you ordered (wrong material, color, size or settings);
• it has a printing defect (such as layer separation, warping, missing features or a rough finish beyond normal layer lines);
• it arrived broken or damaged;
• parts are missing from your order.

You usually won't need to send anything back. If we do need the part, we'll send you a prepaid label.

What isn't covered

• Problems that come from the design itself, such as a part that doesn't fit, a wall that's too thin, or a snap-fit that breaks as designed.
• Normal 3D printing characteristics: visible layer lines, small size variations, and slight color differences between screen and part.
• Using a part beyond what its material can do (for example heat, load or chemicals), or after it has been modified.

Not sure which applies? Ask us. If we can help, we will.

Cancelling an order

• Before we charge your card (while your order is in engineer review or waiting on your answer): cancel any time. The hold on your card is released and you pay nothing.
• After we charge, before printing starts: cancel for a full refund.
• Once printing has started: we can't cancel, because the material and printer time are already used.
• If a material delay pushes back your date and you'd rather not wait, reply to our email and we'll cancel with a full refund.

Shipping problems

• Lost package: we'll work with the carrier and reprint or refund your order.
• If you paid for faster shipping and we ship it later than the date we gave you, we'll refund what you paid for the faster speed.
• “Arrives as soon as” dates are estimates. Carrier delays outside our control aren't refunded.

How refunds are paid

Refunds go back to the card you paid with. They usually appear within 5 to 10 business days, depending on your bank. Released holds (if we never charged you) disappear sooner.

To start a reprint, refund or cancellation, email orders@plyparts.com with your order number.

Questions? Email orders@plyparts.com. Mail: ply, 14600 York Rd, Ste U, Sparks Glencoe, MD 21152.