Privacy policy

What we collect

• Your files and choices: the 3D files you upload, a small picture of each part, and the material, color and settings you pick.
• Account details: your email address, and your name and company if you add them.
• Order details: your shipping address, phone number, what you ordered and paid, and our messages to you about the order.
• Payment: handled entirely by Stripe. We see the card brand and last four digits, never the full card number.
• What you tell our AI assistant: if you use “Not sure what to choose?”, your description, answers and a picture of the part.
• Technical basics: a sign-in cookie, the cart and shipping ZIP saved in your browser, and standard server logs (such as IP address and browser type) kept by our hosting provider for security.

How we use it

• To quote, review, print, ship and support your orders, and to let you reorder parts later.
• To email you about your orders (confirmation, changes, shipping and delivery).
• To keep ply secure, prevent fraud, and keep the records the law requires (such as tax records).
• To improve our quotes and recommendations using order data within ply.

We don't sell or rent your information, and we don't send you marketing email unless you ask for it.

Who helps us

We share only what each service needs to do its job for us:

• Stripe: payments.
• Shippo and the carriers (USPS, UPS): your shipping address and phone number, to price shipping, buy labels and track packages.
• Supabase and Vercel: hosting, database and file storage (in the United States).
• Resend and Google Workspace: sending and receiving email.
• Anthropic: runs our AI assistant. It receives what you give the assistant (description, answers, part picture and measurements), not your name, email or address, and doesn't use it to train its models.

We may also share information if the law requires it, or to protect our rights or someone's safety.

How long we keep it

• Files and part pictures: kept so you can reorder in one click, until you ask us to delete them.
• Order and payment records: kept for as long as tax and accounting laws require (generally 7 years).
• Accounts: until you ask us to close yours.

Your choices

• Ask us for a copy of your information, or to correct or delete it. Email orders@plyparts.com from the address you used with ply.
• Ask us to delete your files at any time. We'll keep the order record itself where the law requires, but remove the files and pictures.
• Depending on where you live, you may have additional privacy rights; contact us and we'll honor them.

Security and children

• Files are stored privately, never publicly. Only our staff and the services above can reach them, and connections are encrypted.
• ply isn't meant for children under 13, and we don't knowingly collect their information.

Changes

If we change this policy, we'll update it here and change the date at the top.

Questions? Email orders@plyparts.com. Mail: ply, 14600 York Rd, Ste U, Sparks Glencoe, MD 21152.